Non-Scientific CPD for Dentists | What Patients Don't Say

KEY LEARNING OUTCOMES

Most patient complaints can be traced back to a moment that felt wrong rather than a clinical error. You will leave with a practical understanding of what triggers patient disengagement and why clinical excellence alone does not always prevent complaints.
Learn about the four channels through which pressure can influence your communication and a practical technique you can use in real time to regain control. This is not about being warmer. It is about remaining calm, confident and professional when conversations become challenging.
Explore six common patient disengagement behaviours and learn how to respond effectively to each one. This section includes why fee objections are rarely about the fee itself and what may be driving resistance beneath the surface.
Learn the Acknowledge, Align, Articulate and Anchor framework through real clinical scenarios and practical examples. This is not a script to memorise. It is a practical framework to help you navigate difficult conversations with confidence.
Discover the impact unresolved conversations can have on patient trust, treatment acceptance, continuity of care and your own professional wellbeing. Learn practical strategies to close conversations effectively and avoid carrying them with you long after the appointment ends.

❖ ON-DEMAND PROFESSIONAL DEVELOPMENT
❖ FOR AUSTRALIAN DENTAL PROFESSIONALS
❖ 1 HOUR OF NON-SCIENTIFIC CPD

Instagram: @crownandcompass_official

The treatment plan was right.

The conversation wasn't.

Present treatment with confidence and hear yes more often, without sounding defensive, rushed, or like you're trying to sell something.

WHAT PATIENTS DON’T SAY

Enrol Now $95 - Instant Access

Lifetime access to this course. Yours to keep, and to return to whenever you need it.

The communication side of clinical practice that formal education does not cover.

WATCH ANYTIME ✦ LIFETIME ACCESS TO THIS COURSE ✦ CERTIFICATE OF COMPLETION ✦ 1 HOUR OF NON-SCIENTIFIC CPD

You already know this feeling

You already know these moments.

A patient who went quiet mid-consult and you sensed the conversation shift.
A parent who turned defensive before you finished your sentence.
A treatment plan declined with “I’ll think about it” and they never rebooked.
A complaint that bore no relationship to the clinical care you provided.
An appointment you were still thinking about on the drive home.
If any of that is familiar, this session is for you.

If any of these situations feel familiar, this session was designed for you.

It covers the communication side of clinical practice that is rarely taught at university, yet influences patient trust, treatment acceptance and patient retention every day.

Who is this course suitable for?

✓ Dentists
✓ Oral Health Therapists
✓ Hygienists
✓ Specialists
✓ Dental Leaders

WHY THIS SESSION

University prepares you for clinical complexity. It does not always prepare you for the conversations that shape every patient experience. Those conversations influence trust, treatment acceptance and continuity of care every day.

This session focuses on the conversations that do not always go to plan. Rather than scripts or generic communication theory, you'll learn practical strategies you can apply confidently in your very next appointment.

Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles.

SEE WHAT THE DENTAL PROFESSIONALS ARE SAYING

"I thought the course was excellent. It covers the communication side of dentistry that no one really teaches you. You can tell it comes from someone who has actually been in practice and seen how these conversations play out, rather than just teaching theory. The real dental examples and understanding why patients respond the way they do made it really relevant. An hour well spent."